Returns Policy

**Returns Policy**

We want you to be fully satisfied with your purchase. If you need to return an item, please review the following terms to ensure your return can be processed smoothly.

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### ❖ 1. Contact Before Return
We do not accept unarranged returns. You must contact us first at **info@diamedengineering.co.uk** within **14 calendar days** of receiving your order. Please include your order number and reason for return. Once approved, we’ll provide return instructions.

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### ❖ 2. What Can Be Returned
You may return items if:
- You are a consumer and request the return within 14 calendar days
- The item is **unused** and in **original, unopened packaging**
- All accessories, instructions, and packaging are intact
- The item has not been installed, tested, or tampered with

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### ❖ 3. How to Return
- Returns must be packaged securely to prevent damage in transit  
- You are responsible for return shipping (unless the item is faulty or sent in error)  
- We recommend using a tracked or signed-for delivery service  
- You must keep your proof of postage

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### ❖ 4. Items Not Eligible for Return
We do not accept returns for:
- Customised or made-to-order items  
- Items that have been opened, installed, or used  
- Services already performed (e.g., engineering visits)

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### ❖ 5. Restocking Fee
Returns for unwanted items or items ordered in error may be subject to a **restocking fee of up to 19%** of the item's value. Original delivery charges are non-refundable.

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If you’re unsure about a product before ordering, we encourage you to contact us — we're happy to help.